I can't find the product I am looking for?
We are constantly striving to improve our store and expand the range of products we offer.
If there is anything you cannot find please let us know.
Your suggestion will automatically enter you into our free monthly prize draw to win a £20 voucher to spend with us!
How do I use a promotional code?
Whether you've received a promotional code on one of our newsletters, spotted an offer on our Facebook page or have won one of our amazing competitions, the good news is these are easy to use.
So how do you redeem it? Just follow these steps...
- When you finish shopping and all of your items are in your basket, click Shopping Bag at the top right hand corner
- Review your order and select Checkout
- Select the pink text 'If you have a Voucher click here', enter your code into the 'Enter Promotional Code' box that appears and select 'Redeem'
- The page will refresh and the voucher code will be activated
May I use more than one discount code?
From time to time we issue discount codes. We have a discount code box situated at the "Checkout" where codes can be entered. You must take care when entering codes as they are case and space sensitive.
You may only redeem one code at a time so we advise you to choose the promotion best suited to your purchase. Discount codes cannot be used in conjunction with any other offer and may be amended from time to time at our discretion.
Why have items vanished from my shopping bag?
There are a number of reasons why an item may disappear from your shopping bag.
As you add items to your shopping bag this does not guarantee stock availability until you complete your purchase. On rare occasions we will sell out of items while you are still browsing our site. If this does happen and we are expecting a new delivery soon you will get the opportunity to set up an email reminder to ensure that we let you know as soon as the item is back in stock.
Additionally items may have been removed from your shopping bag due to shipping restrictions either imposed on us by our carriers based on your locality.
For further information or assistance please contact us using the form below and we will respond as soon as we can.
Please check our help centre for help in finding an immediate answer to our most commonly asked questions.
Please provide us with some details of your query: