Suggestions: Permanent, Semi-permanent, PPD free

Is it safe to order online?

It is very safe to shop online with a trusted retailer. Smartbeautyshop.com has been safely and successfully delivering beauty products to delighted customers worldwide since 2007.

We use one of the most secure online ordering systems on the market, and are constantly researching and improving our software to make sure we offer the highest possible level of security.

We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it. This technology includes the following features:

  • Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure
  • Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server
  • Data Integrity - this checks the data being transferred to ensure it has not been altered

In the unlikely event that there is unauthorised use of your card, you must report the incident immediately to your credit card provider in order to qualify for security protection.

For further information or assistance please contact us using the form below and we will respond as soon as we can.

Are your products the same as you'd find on the high street?

Please rest assured that at smartbeautyshop.com, we pride ourselves on selling only the best in hair colour. We work directly with the retailers and licenced distributors, often through long standing partnerships. We are an authorised retailer and sell products that you find on the high street.

As one of the leading online retailers of hair colouring products in Europe, we are committed to providing the best service to our customers in every way we can. We hope that you are pleased with all purchases you've made from smartbeautyshop.com and that you will never have reason to complain - but if there is something you are not happy with, we would like you to tell us so that we can try to put matters right.

For further information or assistance please contact us.

What currencies can I make my payment in?

You can make your payment in a wide range of currencies: UK Sterling, Euros, US Dollar, Norwegian Krone, Swedish Krona and Danish Krone to name but a few.

All of our products are priced in GBP and then translated using up-to-date exchange rates.

Which payment methods do you accept?

We accept Visa, MasterCard, American Express, Solo, Maestro, Delta , Electron and PayPal. 

For further information or assistance please contact us.

Which exchange rate do you use?

All of our prices are set in our home currency (GBP) and then exchanged to your chosen currency.

We regularly review these rates, but in order to keep our pricing as simple as possible we change them on an infrequent basis.

If you are not 100% happy with our conversion rates, please feel free to place your orders in GBP. In this instance, your payment provider will convert your purchase price to your local currency upon completion of the transaction.

For further information or assistance please contact us using the form below and we will respond as soon as we can.

Why has my payment method been declined?

Please check the card details you have entered including expiry date, billing address and security code.

If all of these are correct your card issuer may have declined your payment for other reasons.  As they do not share this information with us it is advisable that you contact your card issuer directly.

You may be prompted by your bank to add a 3D secure payment password at the end of your order.

3D secure is an additional security layer for online credit and debit card transactions. It was developed by the credit card companies with the intention of improving the security of Internet payments and offered to customers as a verified service.

If you are having problems remembering your password please contact your credit card company in order to reset your password.

For further information or assistance please contact us.

What if I have an allergic reaction to a product?

Very occasionally people have reactions to certain ingredients they haven't used before. Please read the leaflets, which come with the product to see if they are likely to cause you a problem.

In all cases we recommend you visit your doctor in the first instance. We have a special form that needs to be filled in if you have a reaction to any products. We can then advise our chemists of the symptoms and problems.

For further information, a copy of the required form or for further assistance please contact us using the form.

Password specifications

The minimum number of characters required for a password is 8 digits - there are currently no rules with regard to whether you use letters or numbers.

Please remember keep your password safe.

For further information or assistance please contact us.

Contact Us

Please check our help centre for help in finding an immediate answer to our most commonly asked questions.

Please provide us with some details of your query:

Contact Information

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